Chromebook broken or slow
A Chromebook works differently from an ordinary laptop: almost everything runs in the browser and your files usually live online.
What we get asked about
- It will not start, or hangs on the logo.
- You cannot get into your account.
- It says it no longer receives updates.
- The screen or the hinge is broken.
- You want to know whether it has years left in it.
What we do
With a Chromebook the good news is usually that your files are not on the device but in your account. A broken machine therefore rarely means loss.
Every model has a date when Google stops updates. We look that up for you, because after it, carrying on online is not sensible.
If you cannot get into your account, that is the real problem rather than the device. We go through that with you.
If your model is past its update date we will say so. Repairing is rarely worth it then.
Tell us what you are seeing. We will take it from there.