Forgotten password
You cannot get into your own computer or account. Frustrating, and more often solvable than you would think.
What you notice
- You cannot get past the Windows sign-in screen.
- The PIN stopped working after an update.
- You no longer know the password to your mail.
- The recovery e-mail address no longer exists.
- The account was in somebody else’s name in the household.
What we do about it
On a computer you can show is yours, we can nearly always restore access without you losing your files.
An online account is different: the provider sets the recovery procedure and we cannot get around it. What we can do is find the right route with you, which is often better hidden than it needs to be.
Afterwards we set it up so this does not happen again, in a way that suits you and is not a note under the keyboard.
We will ask you to show the device or account is yours. That is not distrust, it is how it should be.
Tell us what you are seeing. We will take it from there.